Customer Service Representative – Ridgefield, CT
2 days left
- Job Board
We’re OperationsInc, a Human Resources Outsourcing firm based in Norwalk, CT. Our client, a Ridgefield, CT based well-established, family owned company is seeking a Customer Service Representative to join their growing team. This is a full-time position that offers excellent benefits.
The successful candidate has excellent communication skills, a strong work ethic and solid telephone and data entry skills. S/He enjoys learning in order to provide exceptional customer service over the phone.
- Provide quality service and sales assistance to customers on services.
- Process orders / inquiries and conduct follow-up to achieve customer satisfaction.
- Make outbound calls to customers for additional information / clarification to manage and complete the sales process.
- Respond to customer inquiries, complaints and order problems. Determine issue complexity, conduct research, recommend solutions, conduct follow-up to ensure customer satisfaction.
- Maintain Customer File information.
- Contribute to the continuous improvement efforts of the organization.
- Work effectively with team members to exceed customer expectations.
- Minimum of two years of post-high school education or relevant work experience. Recent college graduates will also be considered.
- Experience in an inbound call center environment preferred.
- Excellent verbal and written communication skills.
- Excellent customer service skills with strong attention to detail.
- Excellent analytical, organizational and follow-up skills.
- Experience with MS Windows, MS Office Suite and Outlook with strong data entry skills.
- Ability to work well within a team.
- Flexible, efficient, dependable and reliable
- Competitive salary, excellent benefits and 401K
Qualified candidates can respond to this ad via this service. Please provide us with a cover letter and resume, indicating the position for which you are applying + your compensation history/requirements.
NO PHONE CALLS PLEASE ---Our client is an equal opportunity employer. M/F/H/V
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