Front Desk Associate

Ethan Allen Global Inc.
Sep 11, 2016
Oct 09, 2016
Employer Type
Direct Employer
Employment Type
Full Time

Essential Functions:

?? Answer the phone and operate the telephone switchboard

?? Greet and welcome all guests in a professional and hospitable manner

?? Register guests and assign them a guest room

?? Have a thorough working knowledge of hotel property management system, Opera

?? Verify customers' credit, and establish how the customer will pay for their bill

?? Keep records of room availability and guests' accounts using the specified computer system Opera

?? Working knowledge of all rates, packages, and booking restrictions

?? Review the reservation transaction reports daily

?? Compute bills and collect payments from guests

?? Issue room keys and help guest get all of their luggage to their rooms

?? Have full knowledge of all parking options and charges, always offering luggage assistance

?? Monitor guest accounts and post charges

?? Review accounts and charges with guests during the check out process

?? Contact housekeeping or maintenance staff when guests report problems

?? Advise housekeeping staff when rooms have been vacated and are ready for cleaning

?? Keep in contact with housekeeping to keep accurate records of room status

?? Professionally handle guest complaints, solving problems, and follow up using Hay Creek service culture standards, apologize and emphasize with guests when responding complaints

?? Receive and expedite all guest messages, faxes, packages and mail received

?? Verify and update room rates

?? Make and confirm reservations over the phone and those submitted online

?? Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions

?? Responsible for handling department banks

?? Date-stamp, sort, and rack incoming mail and messages

?? Attend weekly department meetings

?? Devise packages and other deals for the upcoming periods

?? Updating and maintaining the website- especially when it comes to special stay packages and deals

?? Be informed of all events taking place at the hotel on a daily basis

?? Yield Management implementation

?? Posting bills and charges to the accounts of small groups

?? Answer questions for guests both at the front desk and over the phone

?? Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items

?? Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation

?? Keep log of all maintenance problems and inform houseperson of said problems

?? Responsible for emergency response and evacuation according to company emergency procedures manual

?? Record guest comments or complaints, referring customers to managers as necessary

?? Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained

?? Recording and setting wake up calls

?? Handle all lost and found inquiries efficiently and professionally, following proper guidelines

?? Deposit guests' valuables in hotel safes or safe-deposit boxes

?? Responsible for safekeeping and issuance of keys

Technology and Equipment:

?? Intermediate computer skills

?? Maintain room inventory on property operating system

?? Processes credit card transactions on a credit card terminal

?? Telephone, pen/pencil, photo-copying machine, computer and printer,

file folders, filing cabinet, facsimile machine, storage supply carts, towels/linen,

?? Excel and Microsoft Word

Working Environment:

?? Hotel property with approximately 200 guest rooms

?? Work will primarily take place at the Front Desk and/or at a computer

?? Group and solo work

?? Practice and observe all safety procedures

?? Interior of hotel, in all areas with exposure to extreme temperatures.

?? Exposure to various hazardous chemicals.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.