Client Service Representative - Software Development Company

Recruiter
InterTech Media
Location
Stamford
Salary
Competitive
Posted
Sep 13, 2016
Closes
Oct 11, 2016
Role
IT
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description:

Established in 2000, InterTech Media, LLC (InterTech) is a fast growing provider of Internet-based B-to-B services for media companies, serving over 1,000 high visibility sites and blogs. We offer powerful web-based tools designed to build audience, revenue and market share, enabling our clients to attain high impact with minimal effort. While WordPress, Social Media and CSS experience are big pluses, we are looking for smart people who can learn. Customer Service Representatives are responsible for providing exceptional support around producing content, troubleshooting and enhancing customer satisfaction. Key Responsibilities:Assist clients with:WordPress, HTML, and CSS;SEO, AdWords and SEM;and other digital tricks and tools.Build quality relationships with our clients. Required skills and experience:Demonstrated aptitude for customer service via phone, email and chat;Excellent written and verbal communication skills;Experience with SEO, AdWords and SEM a big plus;Basic knowledge of HMTL and CSS languages;Working knowledge of Word Press helpful;Effectively work with peers in a team focused environment;Strong organizational, time management, problem solving skills;Reasonable commuting distance from Stamford, CT. Compensation is commensurate with experience. We offer a great entrepreneurial environment and benefits where you can express and expand your professional craft.

Company Description:

Established in 2000, InterTech Media, LLC (InterTech) is a fast growing provider of Internet-based B-to-B services for media companies, serving over 1,000 radio and television stations. The company is expanding the markets its serves under the brand Tracon Digital.

We offer powerful web-based tools designed to attract and maintain customers, increase revenue and market share, and enable our clients to attain high impact with minimal effort. Solutions include: Proprietary Social Media and Web Content Management Software, website development, blogging, live and pre-recorded video and audio streaming, geo-targeted ad insertion, database marketing, texting, coupon marketing, podcasting, all built in Responsive Design format with Mobile Applications.