Front Desk/Sales Associate

Massage Envy
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description: Job Description:


Function: Offering excellent customer service to

guests and members, and assisting the clinic manager in daily

operational tasks.

Essential Duties:

Providing excellent service to members/guests by answering

phone calls, checking members in and out for appointments, setting

appointments, greeting members/guests upon arrival and selling and

renewing memberships, calling inactive members to invite an

appointment, log and relay member concerns to manager.

Assists in maintaining professional, clean and organized front

desk and reception area.

Understands and applies strategic sales offerings (dues/cash,

auto renewable, etc.)

Assists in administrative tasks including filing, member folder

maintenance, and data entry of client records and surveys.

Assists in maintaining cleanliness of therapy rooms, common

areas and store room, assist with stocking linen shelves and

replacing full linen bags; assists with checking lotion supplies

and assists with inventory.

Other duties as assigned by Clinic Management.

Education, Skills and Experience:

High school diploma or equivalent (GED) required.

Basic math and cash handling experience, phone and computer


Customer service and sales experience, preferred.

Must be customer service oriented and able to interact

professionally with members/guests, prospective clients, vendors

and clinic management.

Must have good communication skills in order to effectively

communicate with members/guests on membership benefits, and clinic

policies and procedures.

Must be able to prioritize and perform multiple tasks.

Must work cohesively with others in a fun and fast paced


Must be able to work flexible days and hours.

Satisfactory results of background and reference check is a

condition of employment in this position.

General knowledge of services and modalities offered by Massage

Envy. Understands and believes in the healing benefits of massage

therapy and bodywork.

Physical Demands:

Must be able to interact and communicate effectively with

members/guests, co-workers, clinic management and vendors.

Must be able to use office equipment, including telephones,

computers, fax and copier machines.

Reasonable accommodations are available to individuals with

disabilities, upon request, as required by law.

Able to work flexible days and hours.

Is regularly at work and on time, as scheduled.

Communications and Personal


Must be customer service oriented.

Must communicate effectively (orally and written) and in a

courteous and professional manner on a regular basis with members,

guests, co-workers, management and vendors.

Follows management's policies, procedures and direction.

Accepts constructive criticism in a positive manner and uses it

as a learning tool.