Sales Manager (SM0916-652)

Crate and Barrel
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Ambitious and inspiring, Crate and Barrel Sales Managers empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and motivating. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As Sales Manager, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

* Maximize company sales growth and profitability by leading the store sales team in delivering an engaging experience to every customer, every time.

* Maximize sales floor coverage being sensitive to productivity in all areas of the store.

* Lead by example and maintain a sense of professionalism at all times.

* Lead the sales team to achieve and maintain store sales and service goals and standards.

* Manage all aspects of performance and development of the sales team to encourage professional growth.

* Provide specific feedback about performance directly to associates and share observations with the general manager.

* Conduct regular developmental conversations and meetings with designated sales associates and create individual development plans.

* Train and develop sales associates in all operations, sales skills, customer service skills and product knowledge.

* Assist with the training of new and seasonal sales associates at the time of hire and ongoing.

* Support the hiring process of sales associates, as directed by the general manager.

* Prepare and conduct timely performance appraisals for designated sales associates.

* Demonstrate company standards in selling, customer service, visual merchandising and teamwork.

* In coordination with the merchandising manager, ensure product on the sales floor is stocked appropriately and available for customers to purchase.

* Assist the general manager with creating and maintaining the store budget, and develop a thorough understanding of payroll and scheduling, as well as a strong awareness of controllable costs.

* Ensure the store Point of Sale (POS) system and related equipment is in working order and act as a liaison to necessary parties if service or assistance is needed.

* Maintain an awareness of all product information and product status, intranet communications, and current advertising and marketing initiatives and communicate all pertinent information to store associates.

* Meet customer expectations by utilizing all resolution options, as outlined in the company customer service standards.

* Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.

* Communicate regularly with the store management team concerning all aspects of sales, training opportunities, customer reaction, traffic on the sales floor and sales associates' performance.

* Communicate effectively and efficiently with all company associates in both written and verbal form.

* Conduct and facilitate daily morning huddles, weekend meeting and end-of-day sales recap discussions with sales associates.

* Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

* Participate in ongoing training regarding technology upgrades and new systems.

Required Skills

* Minimum 1 year management experience including previous sales experience

* High school diploma/GED or equivalent

* Good reading, written and verbal language skills (English)

* Excellent communication and organizational skills

* Problem solving and presentation skills

* Basic math skills

* Ability to move and/ or lift up to 65 pounds; heavier merchandise with team assist

* Must be available to work a flexible schedule including weekends and holidays

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.