Front Desk / Guest Service Agent

New Castle Hotels and Resorts
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
The main functions of the Front Desk / Guest Service Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Front Desk Agent must maintain a welcoming attitude and welcome all service questions and requests. The Guest Services Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, collecting monies for services rendered during a guest stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guest needs during their stay.

Physical requirements include the ability to work long hours, perform light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, the ability to work under variable temperatures and noise levels. Near Vision - The ability to see details at close range, the ability to bend, stretch, twist or reach with your body and arms, must be able to stand and/or walk for lengthy periods of time without leaning. Must be able to multi task, must possess excellent communication skills; fluency in English required. cbc6ad825aad461e8295af0f9352f2c8