Systems Analyst

Top Prospect Group, Inc.
Oct 17, 2016
Nov 14, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Top Prospect Group has an immediate need for a Systems Analyst for our Greenwich CT based global client. Candidate must only have between 4-7 years of experience. Long term contract role. Call today WE ARE SPEAKING DIRECTLY TO THE HIRING MANAGER. Primary Responsibilities: Will liaison with various groups throughout the Company to ensure service level targets are met, Customer satisfaction remains high, and escalations occur in a timely manner.Will lead request requirement gathering sessions.Will participate in documenting requests, workflow, and reports.Will develop, manage and maintain request fulfillment process and associated procedures/tasks.Will conduct and/or participate in recurring Request Management meetings with Customer/Teams.Will assist other IT Service Management Teams as necessary providing statistics, suggestions, and enhancement opportunities.Will collaborate with other suppliers on issues/tasks spanning multiple areas.Will ensure collaboration between requestor, supply chain, and delivery teams.Will assist in Service Catalog definition as well as Sample Request creation.Will publish trend analysis, sharing periodical reports to internal and external consumers.Will be responsible for Customer Satisfaction throughout the process.Will guide all Customers to follow the Service Request Management process.Will Coordinate and participate in Service Request Management system enhancement testing.Will follow standard Change Management processes when promoting new services to ProductionWill organize and assemble needed resources required to develop a solution/proposal/deliverable Education, Knowledge and/or Experience: Extensive experience in developing, engineering and improving IT Service Management processes.Experience in creating, managing and maintaining process diagrams and process definition documents.Experience in gathering and analyzing requirements to improve existing processes.Experience in defining process metrics and KPIs.Request analysis and trending experience.Experience in analyzing performance data to demonstrate the effectiveness of the Request Fulfillment process.Experience with user acceptance testing (UAT), including test script creation, execution and signoffsService Management Reporting experience.Creation of Live Dashboards and associated analytics.Use of Service Management Platform (ServiceNow, BMC/Remedy, UniCenter, HP, IBM etc.)Experience in developing, managing, and maintaining the Service Request Management process and associated procedures. Preferred Skills (skills or experience that would be beneficial but are not required): ITIL Foundation/Advanced ITIL Certification (Service Operations and/or Continual Service Improvement)Large business background (working in a company of similar scale)Experience managing a Service CatalogExperience in leading the transformation of business processesBasic Project management skills

Company Description:

Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology, Finance and Accounting solutions, and Creative consultants. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

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