IT Help Desk Support Technician

U.S. Computer Connection
Oct 17, 2016
Nov 14, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

The IT Support Technician will provide hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. Typical Duties:Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.Escalate support requests as necessary following established procedures.Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.Maintain technical logs and documentation according to departmental procedures.Assist management with a variety of specialty projects and assignments when required.Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices.Plan and implement deployment schedules for applications, patches, and service packs at the desktop level.Provide after-hours coverage and support as needed, on a rotating weekly schedule Skills/Qualifications:Minimum of three years progressive work experience in a technical support role.Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware.Three to five years of demonstrated experience working with computer systems and applicationsDemonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants.Strong communication skills (both oral and written) and demonstrated ability to work as a team player.Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.Proficient typing skills. Preferred Qualifications:Help Desk, A+ or MCSE certifications a plus.Associates or Bachelor's Degree in an IT or related field.Strong computer, server, and networking skills.Proficiency in Windows operating systems, Microsoft Office 2010 and 2013, and Office 365

Company Description:

U.S. Computer Connection provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. We are your local friendly outsourced IT department, and we are here to make sure that your technology works, and works well.

Why Join U.S. Computer Connection:

We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:

- Competitive compensation
- Health benefits that starts on the first day of the month following date of hire
- Long Term and Short Term Disability Insurance
- 401k with a very generous match
- Generous paid time off
- Job related education assistance and certification program
- Excellent work environment

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