Senior Customer Service Representative

Sikorsky Aircraft Corporation
Oct 18, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
**Go By Title:** Senior Customer Service Representative

**Job Description:** The Customer Service Representative (CSR) is responsible to direct, control, and coordinate customer support functions including but not limited to quotation processing, order management, customer technical support, and AOG support. Additionally, the CSR is responsible for customer support for an assigned region or group of customers, managing the transactional spares and repairs business to ensure customer satisfaction as well as sales growth. In partnership with the platform team, the lead will also ensure that critical supply chain and operational inputs are in place to both manage inventory and ensure material availability for assigned customers


+ Sets pricing guidelines and limits, assures turn-around times, and sets customer and platform priorities for the spares and repairs business in the assigned region and/or customers.

+ Reviews core metrics to include quote TAT, repair TAT, spares lead time, quote win rate, and market intelligence to ensure market growth and customer satisfaction

+ Reviews sales and profits by territory to identify and address problems in an effort to meet or exceed the stated budgets and goals of the organization.

+ Maintains professional direct and indirect contract and continually renews key contract and relationships within the existing customer base.

Work closely with the assigned Aftermarket Sales Manager to ensure customer strategy and support is coordinated across the enterprise.

**Auto req ID:** 35457BR

**Travel Requirements:** 10%

**Experience/Qualifications:** Excellent communication skills.

+ Solid Customer Service Skills.

+ Demonstrated success in working in a matrix environment

+ Ability to establish strong collaboration with all different functions and departments across Sikorsky Aircraft.

+ Ability to create, compose, edit written materials.

+ Knowledge of Sikorsky Aircraft logistics and supply chain

+ Knowledge of Aircraft component repair business

+ Knowledge of IFS / SAP is preferred

**Job Function:** Sales

**Job Discipline:** Customer Service

**State:** Connecticut


AA/AS Degree with 5-10+ years experience

BA/BS Degree with 4-6+ years experience

MA/MS Degree with 3+ years experience

**City:** Trumbull

**Employment Type:** Full-Time

**Country:** United States

**Shift:** 1 Shift 23850f907e8d48878fcb9ee37ffd128c