Microsoft Network Engineer

U.S. Computer Connection
Oct 18, 2016
Oct 24, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

The Microsoft Network Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, networks, and vendor specific hardware and software. Knowledge, Skills, and/or Abilities Required:Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCPSelf-motivated with the ability to work in a fast moving environmentInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT services Essential Duties and Responsibilities:IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMwareSupport services for Microsoft related technologies: Windows Server, Exchange, SQL, Office365, etc.Implement and support disaster recovery solutionsTechnical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Remote Desktop Services, and CitrixSystem documentation to include system reviews and recommendationsCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities:Improve customer service, perception, and satisfactionAbility to work in a team and communicate effectivelyEscalate service issues that cannot be completed within agreed service levelsCommunicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDevelop in-depth knowledge of the service catalog and how it relates to customer's needsDocument internal processes and procedures related to duties and responsibilitiesReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Company Description:

U.S. Computer Connection provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. We are your local friendly outsourced IT department, and we are here to make sure that your technology works, and works well.

Why Join U.S. Computer Connection:

We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:

- Competitive compensation
- Health benefits that starts on the first day of the month following date of hire
- Long Term and Short Term Disability Insurance
- 401k with a very generous match
- Generous paid time off
- Job related education assistance and certification program
- Excellent work environment

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