Director - Global Aftermarket

Emerson Electric Co.
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

The Director of Global Aftermarket will provide leadership and strategic development of the global Aftermarket Business (parts, upgrades, installation, manufacturing process consultation, and service). Direct, coordinate, develop and implement the worldwide aftermarket strategy, ensuring the achievement of planned growth, profitability, quality and total customer satisfaction objectives


* Defines business case and strategy for growing Branson's global aftermarket business by developing the global business plan to meet aggressive aftermarket expansion goals; Develops the tactical plan, including investment consideration and justification, to implement the strategy; Executes the tactical plan so that the aftermarket business for all regions and product lines is in place and driving towards the defined goals.

* Conducts analysis of current practices and procedures. Performs research to identify best practices that can be leveraged for growth. Conducts gap analysis and works closely with regional aftermarket organizations to implement best practices globally to achieve growth plans.

* Identifies and evaluates opportunities that exist in the market focusing on market expansion and penetration with emphasis on high growth opportunities such as refurbishing and upgrades, remote diagnostics, calibration, manufacturing process consultation, applications troubleshooting, etc. Conducts market sizing analysis and financial analysis to quantify growth and profit opportunities

* Develop and implement organizational structure to support current and new Aftermarket activities including talent acquisition and development. Works closely with regional management to identify talent gaps and developmental opportunities to generate plans to fill gaps. Identifies, defines and implements organizational structure changes that can support operational improvements.

* Identifies process, system, and infrastructure improvements that need to be made to support aftermarket strategy. Works closely with regional management to drive change from current practices to new strategy.

* Determines customer service requirements by maintaining contact with Project Managers and customers; visiting operational environments; benchmarking best practices; analyzing information and applications.

* Plan for and provide 24hour help desk resources and technical advice for resolving problems.

* Develop the Aftermarket business plan and worldwide sales targets along with a management control system to capture orders, sales and profits. Publish performance reports on same along with action plans where necessary.

* Improves Aftermarket quality results by monitoring and analyzing results; implementing changes; identifies customer service trends; determining system improvements; implementing change. Improves the Aftermarket Organization by developing annual continuous improvement plan in support of organizational strategy. Establish and implements short and long-range goals, objectives, policies, and operating procedures.

* Perform special projects as required.


Bachelor's Degree in Engineering or Business Management (or equivalent.) Technical working knowledge of plastics manufacturing processes including troubleshooting, service, and installation/commissioning activities. Demonstrated success in developing a global aftermarket business for a minimum $300M company selling engineered to order products in a business to business market - ideally industrial equipment in global markets. Prior experience with P&L responsibility with a focus on revenue, expenses, and margins. Must be "hands on" and an effective communicator with all levels in the organization.

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1- (V/TTY/TDD) or by sending an email to .