Member Services Team Member
ABOUT THE COMPANY: At BJ's, we put our Members FIRST. We take pride in knowing that we are doing all we can to show our Members they are appreciated. We care, and we want them to know it. We are a place where our Members feel welcome???a place where they want to come back. BJ's Wholesale Club introduced the warehouse club concept to the northeastern United States in the mid 1980s. Since then, the chain has expanded its operations to 15 states from Maine to Florida. BENEFITS: BJ's offers a competitive Total Rewards package, including a comprehensive package of benefits designed to meet the needs of you and your family. TITLE: MEMBER SERVICES TEAM MEMBER Responsibilities: Member Services Team Members are responsible for assisting members at the membership and service desk areas with courtesy and friendly customer service. Additional responsibilities include but not limited to: • Handling merchandise returns, exchanges and merchandise pick-ups • Responding to member inquiries and addressing issues • Processing membership applications and renewals • Maintaining membership files Requirements: • Strong interpersonal skills, basic math skills, an attention to detail and the ability to handle multiple tasks required • Prior front-end experience helpful Minimum Age Requirements: Must be at least 16 years of age.