Client Account Manager - Marketing Research Services
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Civicom® Marketing Research Services
Client Account Manager
Civicom Marketing Research Services seeks an additional Client Account Manager to help fulfill the needs generated by our continued growth. In this role, the Client Account Manager will build relationships with clients, learn and understand their needs, create project estimates, generate project commitments, and oversee project execution with the support of our client services facilitation team. This position reports to the Global Manager, Marketing Research Services.
Capabilities valued in this role include experience, exposure, or understanding of the market research environment, including familiarity with web-enabled in-depth interviews and focus groups, online research platforms, mobile apps, project moderating, respondent recruiting and working with translators. Ability to understand and work with web-enabled online technology platforms is essential.
This position is located full time in our Westchester/Fairfield Counties operations center. We work in a 24/7 global environment, and while hours for this position are based on Eastern Standard Time, expect some involvement with earlier or later time zones in interacting with clients. A compulsion toward excellence in all aspects of client management and delivery is essential, as is the ability to embrace our client service philosophy: Your Project Success Is Our Number One Priority.
Civicom Marketing Research Services is the global leader in facilitating telephone and web-enabled IDIs and Focus Groups worldwide. We maintain a strong presence in facilitating Online Research Communities. We provide Mobile Qualitative Research, Mobile Ethnography, and Mobile App and Website Usability Testing. We offer a proprietary Transcription System. Our Global Expertise allows us to deliver advanced marketing research services worldwide in almost every country. All services are available in multiple languages.
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